SoloMotoParts.com > Return Policy

Return Policy

Last Updated 12/8/2016

Product Refunds & Exchanges:
 
- We accept returns of items within thirty (30) days of purchase.
 
- We do not charge a re-stocking fee on eligible and qualifying returns that fit the following criteria:
 
- Merchandise and Apparel must be in an unworn, uninstalled, unused condition with original packaging and original tags attached to be eligible for return. 
 
- Electronics, Fuel Controllers, Exhausts, Suspension, Hard Parts, etc. must be un-opened and sealed/retaining factory seal and in original packaging to be eligible for return.
 
- You're reponsible for the getting item(s) shipped back to us unless it was an error on our end (in which case, we'll send you a shipping label). 
 
- Refunds are usually issued within 5 days of the item(s) arriving at our warehouse. Depending on your financial institution, please allow up to 2 weeks for the credit to post on your account.
 
- Refunds will be issued to the original payment method only.
 
- All shipping costs are not refundable.
 
- We currently do not offer an exchange program. However, you're welcome to return the item for a refund and then place a new order for the item you want in exchange.
 
- Visit the "My Account" section of our website to start a return.
 
Product Warranties & Defects:
 
- Many manufacturers offer a warranty period on their products that will cover against defects. Please contact the manufacturer directly or contact us for assistance.
 
- The warranty process may take up to 30 days and may involve sending the defective part in to the manufacturer.
 
- As we're not a manufacturer, we currently do not provide any direct warranty for any items we sell.
 
- We cannot return/refund or service a defective item.