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| FAQ |
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Q: When will my order ship? What's my order status?
A: A shipping estimate for your order is given during checkout. This estimate is also provided in your order confirmation e-mail.
Q: Can I return an item if I am not satisfied?
A: Yes! Our return policy is the best around the 'net. More information can be found at www.solomotoparts.com/returns.
Q: Can my order be shipped before the shipping estimate (even if I pay extra?)?
A: Order generally cannot be shipped before the shipping estimate.
Q: Do you have a store where I can drop by and buy something or try things on?
A: No, we do not have a traditional storefront. All browsing and ordering can be conducted online on our website.
Q: Where's my tracking number?
A: Tracking numbers are sent automatically via e-mail when an order ships. You can also access the tracking information for your completed order via the order status link.
Q: How much is shipping?
A:
Shipping is calculated live via UPS and USPS from our website for your specific location. Use the "estimate shipping" feature to obtain a general idea after adding items to your cart. It's best for international customers to create an account to obtain exact shipping figures.
Q: Do you ship to an address other than my billing address?
A:
Yes, but only for returning customers. Once you have placed an order through our website an option will appear during checkout to change your shipping address.
Q: Do you ship to P.O. Boxes/APO/FPO/Hawaii/Alsaka addresses?
A: Yes, our system will only give you one shipping option during checkout.
Q: Some items show a percentage off is this reflected in the price shown?
A:
Yes. The discount is already reflected in the displayed price in red.
Q: When is the latest I can place an order and have it start being processed the same day?
A: All orders are processed M-F before 12:00pm PST. Any orders received after that will be processed the following business day. Orders usually do not ship same day.
Q: Do you ship internationally?
A: Yes, we ship to most countries in Europe, all of Australia, New Zealand and some of Asia via USPS (United States Postal Service). We do not mark items as "GIFT". More information can be found here.
Q: What is your time/days of operations?
A:
The website is open for ordering 24/7, 365 days a year. We are generally at our desks M-F 10-4pm PST. We regularly post on our contact form when we observe a holiday or when we are closed for an industry event.
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