FAQ

Q: How much is shipping?
A: You can calculate shipping on the product pages (on the right side) and in the shopping cart. Customers in the US48 can take advantage of our free shipping promotion.

Q: When will my order ship? What's my order status?
A: A shipping estimate for your order is given during checkout. This estimate is also provided in your order confirmation e-mail.

Q: Can I return an item if I am not satisfied?
A: Yes! Our return policy is the best around the 'net. You can return items via the My Account section of our website.

Q: Can my order be shipped before the shipping estimate (even if I pay extra?)?
A: Order generally cannot be shipped before the shipping estimate.

Q: Do you have a store where I can drop by and buy something or try things on?
A: Yes, we do! Keep in mind that all items on the website might not be currently in stock at our location so call in advanced if you're looking for something specific.

Q: Where's my tracking number?
A: Tracking numbers are sent automatically via e-mail when an order ships. You can also access the tracking information for your completed order via the My Account section of our website.

Q: Do you ship to P.O. Boxes/APO/FPO/Hawaii/Alsaka addresses?
A: Yes, our system will only give you one shipping option during checkout.

Q: When is the latest I can place an order and have it start being processed the same day?
A: All orders are processed M-F before 12:00pm PST. Any orders received after that will be processed the following business day.

Q: Do you ship internationally?
A: Yes, we ship to most countries in Europe, South America, Canada, Australia, New Zealand and most countries in Asia via USPS (United States Postal Service). We do not mark items as "GIFT". More information can be found here.

Q: What is your time/days of operations?
A: The website is open for ordering 24/7, 365 days a year. We are generally at our desks 10:00 AM to 4:00 PM Monday through Friday PST. We regularly post on our contact form when we observe a holiday or when we are closed for an industry event.